FAQ

What size ramp would I need for my situation?

View our Portable Ramp Slope Chart to find out.

Can I return my purchase?

American Access does offer returns on most products.

If a customer needs to return a product, he/she must call customer service to obtain a return authorization number.

All returns require authorization. Any item shipped back to us without this return number on the outside of box cannot be accepted.

No returns will be accepted after 30 days from the date of invoice or if the product is in used condition.

All returned items are subject to a 15 percent restocking and handling fee plus freight charges.

All returned items are subject to inspection for use and damage before credit is issued. Additional charges may be incurred if a product is returned in used condition.

The purchaser is responsible for getting an item shipped back to the warehouse.

What happens if someone is late on paying for their purchase?

Finance charges of 1.5 percent will be applied on invoices more than 30 days late, with charges of 18 percent being applied annually on late invoices.

Why would you also offer ramp rentals?

We chose to design a flexible program to enable us to meet various customer needs. A customer may only need a ramp for a short period of time, such as during physical therapy or rehabilitation from surgery or an accident. We can install a ramp for temporary use and provide a contractor to remove it when it’s no longer needed.

What's the importance of having a portable ramp?

Customers need wheelchair access in places other than their homes, such as when they visit friends and family. Instead of having to depend on others to have a ramp, our products offer our customers the ability to travel freely without worry.

Do you only sell ramps, or do you install them, as well?

We have a network of more than 1,100 licensed contractors across the country who work directly with our salesteam in getting your product installed professionally and quickly.

What other services do you offer?

We know accessibility services must extend far beyond ramps. We also offer stair glides, porch lifts, railing installations, wheelchair carriers and other living aids to meet customers’ various mobility and stability needs.

What if you don't offer the product that I need?

At American Access, we understand that customer needs can vary. If we do not offer the product a customer is looking for, we are more than happy to assist them in locating a company that does.

Can you provide service anywhere?

Our home office is located in Memphis, Tennessee. Known to America as the "Distribution Capital", our location allows us to be in many Midwest cities within hours.

As examples, We can be in St. Louis in 5 hours, New Orleans in 7, Dallas in 6, North and South Carolina in 7 hours, Indianapolis in 7 hours, Lexington or Louisville in 6, Oklahoma City in 6 and more.

But to provide our customers with the most convenient delivery possible, American Access distributes from several locations across the U.S.

We also have over 1,100 installers nationwide to facilitate the ramp installations.

How quickly can a product be delivered?

That depends on how quickly we can provide a site evaluation and have the customer approve the product. Because of our network of warehouses and more than 400 contractors, we often can do this within a matter of days. However, if critical service is needed, we can provide that at a small fee.

How much do your products cost?

Costs vary according from product to product and according to customer needs. Please call our toll-free number at (888) 790-9269 or e-mail us at sales [at] americanaccess [dot] net to get a quote for your specific needs.

What is your privacy statement?

Questions regarding American Access privacy statement should be directed to sales [at] americanaccess [dot] net">sales [at] americanaccess [dot] net

We at American Access recognize the importance of protecting your personal and financial information. 

American Access must obtain personal information about you when placing an order. This information assists us in servicing your order. We know you may be concerned about what we do with this information.

You have our assurance that:

• We are committed to safeguarding your privacy online.
• We only use your personal information to help us service your order, to improve our services to you, to provide you with products you have requested, and to inform you about additional products or services that may be of interest to you.
• We do not sell your personal information to third parties. 
• This Web site does not collect personally identifying information about you except when you specifically and knowingly provide it. There is a technology called "cookies" which can be used to provide tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
• The American Access site contains links to other Web sites. American Access is not responsible for the privacy practices or the content of such Web sites

How do I place an order?

Call our toll-free customer service line at (888) 790-9269, Monday through Friday from 7 a.m. to 4:30 p.m. CST.

Mail us a check or money order along with your order to:

American Access, Inc.
8380 Wolf Lake Drive
Suite 108
Bartlett, TN 38133